Hi, I'm Ammar đź‘‹

Software Engineering Student | ERP Application Support | Systems Implementation

I help organizations implement and optimize ERP systems while building scalable software solutions. Currently pursuing a Bachelor's in Computer Science with hands-on experience in system architecture and technical support.

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Ammar Ibrahim

About Me

I'm a Computer Science student specializing in Software Engineering with a passion for building robust systems and solutions. With experience in ERP implementation, technical support, and automation—I bridge the gap between business needs and technical excellence.

Name Ammar Ibrahim bin Mohamed
Birth Date 12 August 1995
Contact +6 012 847 1208
Email ammaribrahim1995@gmail.com

Education

Universiti Teknologi Malaysia

Bachelor in Computer Science (Software Engineering)

Sept 2022 - Present

German-Malaysian Institute

Diploma in Industrial Engineering (Process Instrumentation & Control)

Completed June 2022

Open University Malaysia

Diploma in Management

Completed April 2022

Professional Experience

OS Trio Technology Sdn Bhd

Application Support Engineer

Nov 2025 - Present
  • Supported end-to-end ERP project implementation including kick-off, system walkthroughs, blueprint documentation, UAT, and go-live support
  • Prepared, cleansed, and uploaded master file templates for customer systems
  • Installed, configured, and maintained ERP systems, IIS servers, and SQL Server environments
  • Performed SQL Server installation, database restoration, configuration, and reporting services deployment
  • Handled customer server migration and ensured system stability post-deployment
  • Delivered technical support via phone, messaging platforms, and email
  • Conducted server maintenance including Windows updates, antivirus updates, and performance monitoring
  • Managed backup operations and performed IT security audits

Stellar Dynamic Solutions Sdn. Bhd.

ERP Support Analyst

May 2025 - Oct 2025
  • Provided first-line functional support to end-users across Epicor ERP modules with timely resolution of incidents
  • Configured and maintained ERP modules (Finance, Manufacturing, Supply Chain, Inventory)
  • Analyzed business processes and translated them into system requirements
  • Developed and maintained Business Activity Queries (BAQs), dashboards, and custom reports
  • Documented system processes and delivered training sessions to enhance user adoption
  • Collaborated with technical teams on system enhancements, customizations, and integrations
  • Participated in ERP upgrades, testing, and change management activities
  • Monitored data quality and ensured compliance with security standards

Engineering Aids Sdn Bhd

Robotics Engineer

Oct 2023 - Apr 2025
  • Developed and implemented robot programs for precise welding applications
  • Identified and fixed hardware and software issues through systematic troubleshooting
  • Ensured welded components met quality standards through QA processes
  • Maintained accurate records of system configurations and procedures
  • Trained operators and maintenance staff on Panasonic robot system operation
  • Ensured compliance with safety regulations and workplace standards
  • Stayed updated on Panasonic technology and implemented system upgrades
  • Performed scheduled maintenance to ensure optimal robot performance

Electrolux Malaysia

Technical Service Assistant

Oct 2022 - Apr 2023
  • Attended customer service orders including repairing and refurbishment tasks
  • Responded to and handled customer inquiries on after-sales service information
  • Prepared quotations and followed up with customers on unit collection
  • Tracked service orders and managed AR to meet KPI targets
  • Collaborated with Call Center and Spare Parts teams to ensure customer satisfaction
  • Maintained workshop safety and organization standards

Alpha Technic Automation

Junior Engineer

Jun 2022 - Sep 2022
  • Designed CAD drawings and systems layouts for industrial automation
  • Programmed PLC systems for manufacturing control applications
  • Assembled and tested control panels according to customer specifications
  • Conducted on-site installations including electrical and mechanical integration
  • Performed system commissioning and validation testing
  • Generated technical documentation and sales materials

Alpha Technic Automation

Engineering Intern

Dec 2021 - Jun 2022
  • Assisted in CAD design and system layout planning
  • Learned PLC programming fundamentals for industrial systems
  • Participated in control panel assembly and in-house testing
  • Supported on-site installations and system commissioning
  • Gained hands-on experience with machine tools and electrical systems
  • Assisted in documentation and technical reporting

Skills & Tools

Programming & Development

Python Java C++ JavaScript SQL HTML/CSS

ERP & Systems

Epicor ERP System Implementation UAT Support Data Migration Business Activity Queries (BAQs) Process Automation

Engineering & Robotics

Industrial Robotics Robot Programming Panasonic Robots Welding PLC Programming CAD Design AutoCAD

IT Infrastructure & Support

SQL Server Windows Server Administration IIS Administration Database Management Server Maintenance Backup & Recovery IT Security Audits

Professional

Technical Support Problem Solving Project Coordination Documentation Team Collaboration User Training Quality Assurance

Tools & Platforms

Git/GitHub Linux VS Code Microsoft Office Jira

Featured Projects

Portfolio Website (This Site)

Modern responsive portfolio built with vanilla HTML, CSS, and JavaScript. Features smooth animations, dark theme, and GitHub Pages compatibility.

Web Design Responsive GitHub Pages

ERP System Implementation & Support

Led UAT testing and system implementation for manufacturing operations, coordinating data migration and user training across multiple departments.

ERP Systems SAP Data Migration

Industrial Automation Control Systems

Designed and implemented PLC-based control systems for manufacturing equipment with CAD technical drawings and commissioning support.

PLC Programming CAD Design Industrial Automation

Technical Service & Support Operations

Managed customer service operations including equipment repair, maintenance coordination, and after-sales customer relationship management.

Technical Support Service Management Customer Relations

System Architecture & Design

Developed solution architectures for complex system integrations, creating technical specifications and implementation roadmaps.

System Design Architecture Integration

Software Engineering Education

Current Bachelor's degree program focusing on software architecture, database design, and enterprise systems. Building practical skills in modern development practices.

Computer Science Software Engineering Current

Let's Work Together

I'm always interested in hearing about new projects and opportunities. Feel free to reach out!

Email ammaribrahim1995@gmail.com
WhatsApp +6 012 847 1208